🏨 Receptionist – Premier Inn Dubai Ibn Battuta Mall

📍 Location: Dubai, United Arab Emirates

🏢 Company: Premier Inn Hotels – Middle East

💼 Job Type: Full-Time, On-site

🗓️ Posted: 2 Weeks Ago | Over 100 Applicants

🎯 Department: Front Office / Reception

🌟 About Premier Inn

Premier Inn is the UK’s largest hotel brand, with more than 900 hotels across the UK, Germany, UAE, and Qatar. In the Middle East, Premier Inn operates under a strategic partnership between Emirates Group and Whitbread PLC, the leading hospitality firm from Britain.

With 11 hotels currently operating in the region and more in the pipeline, Premier Inn is committed to delivering exceptional comfort, friendly service, and great value to travelers from around the world.

Our hotels in Dubai, Abu Dhabi, and Doha have become a trusted choice for both business and leisure guests, offering excellent facilities, a warm welcome, and consistent quality that our guests love.

🏆 “A great stay starts at Premier Inn – where guests rest easy, and careers grow fast.”

👩‍💼 Job Opportunity: Receptionist – Dubai Ibn Battuta Mall

We are looking for a passionate, energetic, and guest-focused Receptionist to join our Front Office team at Premier Inn Dubai Ibn Battuta Mall.

If you enjoy working in a fast-paced environment, have a positive attitude, and love creating memorable guest experiences, this is the perfect opportunity for you to build your career in hospitality.

📝 Job Description

As a Receptionist, you will be the first point of contact for our guests — welcoming them with genuine warmth and ensuring every stay is smooth and enjoyable. You will handle check-ins, check-outs, guest inquiries, and administrative tasks while maintaining high standards of professionalism and accuracy.

Your enthusiasm and efficiency will reflect the Premier Inn brand values of friendliness, reliability, and excellence.

🔑 Main Responsibilities

Welcome guests warmly and professionally at check-in and check-out.

Handle telephone calls, visitor inquiries, and reservations in line with brand standards.

Manage guest payments, billing, and refunds following approved cash-handling procedures.

Accurately process room reservations and cancellations.

Provide detailed information about hotel services, promotions, and local attractions.

Respond to guest inquiries, requests, and complaints promptly and effectively.

Assist in identifying corporate leads and maintaining strong guest relationships.

Drive customer satisfaction and positive online reviews through excellent service.

Coordinate with other departments to ensure smooth service delivery.

Perform general administrative duties including emails, reports, filing, and office organization.

Maintain adequate stock of stationery and front office supplies.

Ensure guest safety in accordance with company security and safety procedures.

🧠 Requirements

To succeed in this role, you must be friendly, proactive, and passionate about delivering great service.

🎓 Qualifications & Experience

Minimum 1 year of experience as a Hotel Receptionist or Front Office Agent in a reputable hotel.

Knowledge of Opera PMS (Property Management System) is required.

Proficiency in Arabic and English – speaking, writing, and reading.

⚙️ Skills & Attributes

Excellent communication and interpersonal skills.

Strong attention to detail and ability to multitask.

A customer-oriented and professional attitude.

High accuracy in managing payments and data entry.

Flexibility to work shifts, weekends, and holidays.

Ability to work independently and as part of a team.

Strong organizational and problem-solving skills.

🎁 Benefits & Rewards

At Premier Inn, we believe in fair pay, great benefits, and career development.

💰 What We Offer:

Competitive salary package (tax-free, paid in AED).

Accommodation and transportation provided.

Comprehensive medical insurance, including dental coverage.

Annual air ticket allowance.

Work-life balance with flexible schedules.

Training, coaching, and career growth opportunities within the company.

 Career Growth at Premier Inn

We are committed to creating a culture where our team members can grow and develop their skills. Many of our current managers and leaders began their journeys as Receptionists and grew through internal promotions.

If you are committed, hardworking, and eager to learn, Premier Inn will provide you with all the tools, training, and support needed to advance your career in hospitality.

💬 “We don’t just offer jobs; we offer careers where you can truly rest easy and rise.”

💜 Our Company Values

At Premier Inn, our values guide everything we do:

Guest First: Every guest leaves happy.

Team Spirit: We support one another and grow together.

Integrity: We do what’s right, always.

Excellence: We strive to exceed expectations.

Inclusivity: We celebrate diversity and create an environment where everyone feels valued.

We aim to be a place where your skills, ambitions, and happiness matter just as much as our guests’ comfort.

🌍 About Premier Inn Middle East

Premier Inn Hotels – Middle East currently operates 11 hotels across the GCC, including:

7 Hotels in Dubai

2 Hotels in Abu Dhabi

2 Hotels in Doha (Qatar)

The brand continues to expand, bringing affordable luxury and exceptional service to new locations across the region.

🏆 Vision

“To be the Middle East’s hotel brand renowned for high value and high quality.”

💡 Mission

“To deliver consistent comfort, care, and service excellence — one guest, one stay at a time.”

📩 How to Apply

If you are enthusiastic about hospitality and ready to join a team that values your contribution, apply now to be part of the Premier Inn family.

Click on the “I’m Interested” button on the official job post or visit the Premier Inn Careers Page to submit your application.

Only shortlisted candidates will be contacted.

⚠️ Important: Premier Inn does not ask for any payment or confidential personal details during the recruitment process. All communication will come from official company channels.

❓ Frequently Asked Questions (FAQ)

1️⃣ What is the work schedule for this role?

Receptionists typically work on a rotational shift basis, covering mornings, evenings, weekends, and holidays.

2️⃣ Do I need UAE experience to apply?

UAE experience is preferred but not mandatory if you have strong hospitality skills and relevant experience abroad.

3️⃣ What hotel software will I use?

You will use Opera PMS, a global industry-standard hotel management system.

4️⃣ What is the dress code?

A professional appearance in accordance with the Premier Inn brand standards is required.

5️⃣ Are there opportunities to grow within the company?

Yes! Premier Inn promotes a strong “grow from within” culture, providing career development programs and leadership training.

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🌠 Final Thoughts

Joining Premier Inn Dubai Ibn Battuta Mall as a Receptionist means becoming part of an award-winning global brand that’s passionate about exceptional guest service and career growth.

This is your chance to shine in the world of hospitality — where every guest’s smile begins with you.

👉 Apply today and take the first step toward an exciting and rewarding journey with Premier Inn!