Manager – Employee Relations | Al Ansari Financial Services, UAE Full Time

Manager – Employee Relations | Al Ansari Financial Services, UAE

Location: United Arab Emirates

Organization: Al Ansari Financial Services

Industry: Financial Services / HR / Corporate Management

Position: Manager – Employee Relations

Employment Type: Full-Time

Experience Required: Minimum 7 years in HR and Employee Relations

Education: Bachelor’s Degree in HR or related discipline

About Al Ansari Financial Services

Al Ansari Financial Services is one of the most respected and long-established financial institutions in the UAE. With a rich legacy spanning over six decades, the organization has built an unparalleled reputation for trust, excellence, and innovation in the financial sector.

Through its extensive network and commitment to customer service, Al Ansari Financial Services offers a wide range of solutions — from foreign exchange and remittances to digital payments and financial consultancy.

Beyond financial excellence, Al Ansari takes pride in cultivating a diverse and empowered workplace, where employees are recognized as the company’s greatest strength. The organization continuously invests in professional development, well-being, and career advancement for its people.

Joining Al Ansari Financial Services means becoming part of a forward-thinking organization that values integrity, transparency, and continuous growth.

About the Role

Position: Manager – Employee Relations

Department: Human Resources (HR)

Location: UAE

Are you a strategic HR professional who thrives on building strong employee connections, resolving workplace challenges, and fostering a culture of respect and engagement?

Al Ansari Financial Services is looking for a Manager – Employee Relations to lead and strengthen its Employee Relations (ER) function. This role is central to promoting a positive, compliant, and inclusive workplace, ensuring that employees feel heard, supported, and valued.

You will serve as a trusted advisor to leadership and staff, managing employee grievances, overseeing workplace investigations, ensuring compliance with UAE Labour Law, and enhancing overall employee satisfaction and engagement.

Key Responsibilities

The Manager – Employee Relations will play a critical role in maintaining a fair, consistent, and transparent workplace culture. Your duties will include:

1. Employee Relations Strategy

Develop and implement employee relations strategies that align with the company’s mission, values, and HR objectives.

Promote a positive work environment by fostering trust, respect, and open communication across all levels of the organization.

Partner with HR leadership and management teams to create and implement policies that encourage employee engagement and retention.

2. Case Management & Investigations

Lead and manage grievance handling and disciplinary investigations in a fair, impartial, and compliant manner.

Ensure that all employee complaints, misconduct cases, and conflicts are addressed promptly and confidentially.

Conduct thorough investigations, gather evidence, interview involved parties, and prepare detailed case reports.

Provide clear, well-documented recommendations and resolutions in line with UAE Labour Law and company policy.

3. Labour Law Compliance

Maintain in-depth knowledge of UAE Labour Law, company policies, and employment regulations.

Advise leadership on legal and compliance risks related to employee relations issues.

Ensure all ER practices are aligned with government regulations and ethical business standards.

Collaborate with legal advisors when required to mitigate potential compliance or legal risks.

4. Employee Advocacy & Communication

Serve as a trusted advisor and advocate for employees, ensuring that their concerns are heard and addressed appropriately.

Build strong relationships with employees across departments to understand workplace dynamics and morale.

Facilitate open communication channels between management and staff to encourage a culture of feedback and continuous improvement.

5. Conflict Resolution & Mediation

Manage and mediate workplace conflicts with fairness, confidentiality, and professionalism.

Train managers and team leaders in conflict management, communication, and problem-solving.

Encourage early intervention and proactive resolution of issues before they escalate.

6. Policy Development & Implementation

Review, develop, and implement HR and ER policies to support a transparent and compliant workplace.

Ensure that employees are aware of and understand company policies, procedures, and their rights and responsibilities.

Work closely with HR teams to update employee handbooks, disciplinary procedures, and communication guidelines.

7. Employee Engagement & Retention

Support the design and implementation of employee engagement programs to improve morale and retention.

Gather feedback through surveys, focus groups, and interviews to identify improvement areas.

Collaborate with HR Business Partners to develop initiatives that strengthen employee satisfaction and productivity.

8. Reporting & Analytics

Maintain accurate records of ER cases, disciplinary actions, and grievances.

Generate periodic reports on trends, resolutions, and outcomes for HR leadership.

Use data analytics to identify recurring issues and recommend preventive measures.

Qualifications and Requirements

To excel in this role, candidates should demonstrate a strong foundation in HR practices, conflict management, and labour law compliance.

Education

Bachelor’s Degree in Human Resources, Business Administration, or a related discipline (mandatory).

Professional HR certifications such as CIPD, SHRM, or CHRP are a strong advantage.

Experience

Minimum of 7 years of hands-on experience in Employee Relations, HR Operations, or Labour Relations.

Proven track record of managing complex employee cases, investigations, and conflict resolution processes.

Previous experience in the financial services, banking, or corporate sector is preferred.

Skills & Competencies

• Deep understanding of UAE Labour Law and regulatory frameworks.
• Strong knowledge of HR policies, performance management, and grievance procedures.
• Exceptional interpersonal and communication skills — capable of engaging effectively with employees and leadership.
• High emotional intelligence and sensitivity in handling confidential matters.
• Ability to remain objective, fair, and consistent when dealing with employee concerns.
• Excellent organizational skills and attention to detail.
• Proficiency in English (written and spoken); Arabic proficiency is preferred.
• Strong ability to multitask, prioritize, and meet deadlines in a dynamic work environment.

Why Join Al Ansari Financial Services

1. Reputable Brand with Regional Impact

Join a trusted, well-established financial organization with over 60 years of legacy in the UAE and GCC region.

2. People-Centric Culture

Work in a company that values fairness, diversity, and inclusivity, where employees are seen as key contributors to organizational success.

3. Growth and Professional Development

Al Ansari invests heavily in employee development, offering ongoing training and advancement opportunities for HR professionals.

4. Ethical and Transparent Workplace

Contribute to a culture that promotes transparency, compliance, and accountability at every level.

5. Strategic HR Leadership Opportunity

This role offers a chance to shape company-wide policies and create a lasting impact on employee satisfaction and organizational success.

Work Environment

Job Type: Full-Time, Permanent

Department: Human Resources

Reporting To: Head of Human Resources

Location: Dubai, United Arab Emirates

This is an office-based leadership role requiring strong interpersonal presence and hands-on collaboration with managers and employees.

How to Apply

If you are a passionate HR professional ready to make a difference in one of the UAE’s leading financial organizations, we invite you to apply now.

Application Steps

1. Prepare your updated CV and include details of your HR and Employee Relations experience.

2. Send your application to;

📩 careers@alansari.ae

3. Mention “Manager – Employee Relations” in the subject line.

4. Ensure your email includes accurate contact information.

Shortlisted candidates will be contacted by the recruitment team.

Important Note

Al Ansari Financial Services will never request bank account information or personal financial details via phone, email, or SMS. All communications will be conducted through official channels.

Frequently Asked Questions (FAQ)

1. What is the role of a Manager – Employee Relations?

The Manager – Employee Relations oversees employee relations functions, handles grievances, ensures compliance with labour laws, and promotes a positive workplace culture.

2. What qualifications are required for this job?

A Bachelor’s degree in HR or related field is required. Professional HR certifications such as CIPD or SHRM are an added advantage.

3. How many years of experience are required?

Candidates should have at least seven years of experience in employee relations, investigations, or HR management.

4. Is Arabic language proficiency required?

Arabic proficiency is preferred but not mandatory. Excellent English communication skills (spoken and written) are required.

5. What type of organization is Al Ansari Financial Services?

It is a leading UAE-based financial institution offering services such as currency exchange, remittances, and digital financial solutions, with a strong reputation for integrity and innovation.

6. What are the key skills for success in this role?

Strong communication, labour law knowledge, impartiality, conflict resolution, confidentiality, and organizational skills are essential.

7. How can I apply for this job?

You can send your CV to careers@alansari.ae, mentioning “Manager – Employee Relations” in the subject line. Shortlisted applicants will be contacted directly by the HR team.