🧹 Housekeeping Coordinator – Hilton Dubai Palm Jumeirah

📍 Location: Dubai, United Arab Emirates

🏢 Company: Hilton Hotels & Resorts

💼 Job Type: Full-Time | On-Site

🕓 Department: Housekeeping and Laundry

🗓️ Reposted: 23 hours ago

👥 Applicants: 60+ and counting

⭐ Hiring Status: Actively Reviewing Candidates

🌍 About Hilton

Hilton (NYSE: HLT) is one of the world’s most recognized and respected names in hospitality. With more than 8,400 properties, 1.25 million rooms, and a presence in over 140 countries, Hilton is a pioneer in shaping the global hotel industry.

For over a century, Hilton has welcomed over 3 billion guests, setting industry standards for comfort, service, and innovation. The brand’s legendary vision — “to fill the earth with the light and warmth of hospitality” — continues to inspire its 400,000+ team members around the world.

Hilton operates 24 world-class brands, from luxurious resorts to affordable city hotels, including:

✨ Waldorf Astoria

✨ Conrad Hotels & Resorts

✨ Hilton Hotels & Resorts

✨ DoubleTree by Hilton

✨ Curio Collection

✨ Hampton by Hilton

In recognition of its exceptional work culture, Hilton was ranked #1 in the World’s Best Workplaces by Great Place to Work and Fortune.

🏖️ About Hilton Dubai Palm Jumeirah

Set on the world-famous Palm Jumeirah, Hilton Dubai Palm Jumeirah is a luxury beachfront hotel that blends modern sophistication with warm Emirati hospitality. The property features elegant guest rooms, stunning sea views, world-class restaurants, a relaxing spa, and exceptional event facilities.

Working at Hilton Dubai Palm Jumeirah means being part of a world-class team that values service, professionalism, and attention to detail — where every employee plays a crucial role in creating unforgettable guest experiences.

💼 About the Role: Housekeeping Coordinator

The Housekeeping Coordinator plays a vital role in the smooth operation of Hilton Dubai Palm’s housekeeping department. This position is the backbone of communication and coordination within the team, ensuring every guest room, public area, and back-of-house space meets Hilton’s high cleanliness and presentation standards.

As a Housekeeping Coordinator, you will manage the housekeeping office, handle all guest requests, oversee daily administrative tasks, and support the team in delivering a seamless guest experience.

This role requires excellent organization skills, strong communication, and the ability to multitask in a fast-paced hotel environment.

🔑 Key Responsibilities

As a Housekeeping Coordinator at Hilton Dubai Palm, your primary responsibilities will include:

🧭 Operational Coordination

Oversee and manage the daily operations of the housekeeping office.

Coordinate room assignments and task lists for housekeepers and public area attendants.

Ensure that all staff are properly briefed on daily priorities, special requests, and VIP arrivals.

Issue keys in accordance with security procedures and maintain accurate records of key distribution.

☎️ Guest Requests & Communication

Receive and respond promptly to all incoming calls, emails, and guest requests.

Record guest inquiries and assign them to the appropriate team members.

Ensure that all guest requests, such as extra amenities, linen changes, or room cleaning, are handled efficiently.

Maintain professional and courteous communication at all times.

🧺 Lost and Found Management

Log and safely store all lost and found items according to Hilton’s policies.

Coordinate the return of lost property to guests when requested.

Maintain proper records of all items for tracking and audit purposes.

💻 Administrative & IT Duties

Update housekeeping records, reports, and checklists on the internal system.

Prepare daily room status reports and share them with relevant departments.

Assist with inventory management for housekeeping supplies and linens.

Compile and distribute departmental reports such as maintenance issues, room inspections, and staff performance logs.

🧽 Team Support

Provide administrative support to the Housekeeping Manager and Supervisors.

Assist in organizing and assigning special cleaning projects or extra duties.

Ensure that team communication remains clear and consistent across shifts.

Manage staff dry cleaning and track guest laundry requests efficiently.

🧰 Maintenance & Safety

Log all maintenance issues reported by the housekeeping team.

Liaise with the engineering department to ensure timely repairs and follow-up.

Monitor compliance with health, safety, and hygiene regulations within the department.

Handle emergencies calmly and efficiently, ensuring proper procedures are followed.

🧾 Inventory & System Management

Update the housekeeping system regularly to ensure accurate room availability.

Coordinate with Front Office and Guest Relations to maximize room turnaround and minimize delays.

Track usage of cleaning materials, linens, and guest supplies, reporting shortages or irregularities promptly.

🧠 Qualifications & Skills

To thrive in this position, you should demonstrate strong organizational abilities, attention to detail, and a commitment to exceptional guest service.

🎓 Education

Minimum: High school diploma or equivalent qualification.

Preferred: Diploma or degree in Hotel Management, Hospitality, or Administrative Studies.

💼 Experience

Minimum 1–2 years of experience in a housekeeping or administrative role within a hotel or hospitality environment.

Prior experience as a Housekeeping Coordinator or Room Controller is an advantage.

💻 Technical Skills

Proficiency in Microsoft Office (Word, Excel, Outlook).

Familiarity with property management systems (such as Opera PMS) and housekeeping software.

Strong IT literacy for handling reports, emails, and digital communication tools.

💬 Core Competencies

Excellent communication and telephone etiquette.

Strong planning and time management skills.

Ability to work independently and as part of a team.

Accountable, reliable, and resilient under pressure.

High level of accuracy and attention to detail.

🌟 Desired Attributes

Hilton is looking for individuals who live and breathe hospitality — people who are warm, dependable, and committed to making every guest feel valued.

Ideal candidates for this role are:

Customer-focused: You genuinely enjoy helping guests and resolving their needs.

Organized: You can manage multiple priorities without losing focus.

Calm under pressure: You stay composed and professional even during peak hours.

Team-oriented: You work well with colleagues across all departments.

Confidential: You handle guest and staff information with utmost discretion.

🌞 Life at Hilton Dubai Palm

When you join Hilton Dubai Palm Jumeirah, you become part of a supportive community that celebrates teamwork, respect, and growth.

Hilton offers an environment where:

Every day brings new challenges and rewarding guest interactions.

Colleagues treat each other like family, fostering a culture of inclusion.

Your ideas and efforts are recognized and appreciated.

Hilton employees are called Team Members — a reflection of the company’s belief that every individual contributes to its global success.

🎁 Benefits & Perks

As part of Hilton’s award-winning team, you’ll enjoy a wide range of benefits designed to support your personal and professional well-being:

💰 Financial Rewards

Competitive salary and annual performance reviews.

Service charge and tip-sharing benefits.

Annual leave with paid time off.

🏠 Lifestyle & Well-being

Complimentary meals during duty hours.

Accommodation or housing allowance (depending on role and location).

Uniforms and laundry services provided.

Transportation to and from the hotel.

🩺 Health & Insurance

Comprehensive medical insurance coverage.

Access to wellness and employee assistance programs.

🎓 Learning & Growth

World-class training and certification programs through Hilton University.

Opportunities for career advancement across Hilton’s global network.

Recognition programs that celebrate outstanding team performance.

🌍 Exclusive Hilton Honors Benefits

Team Member Travel Program offering discounted stays at Hilton properties worldwide.

Friends & Family rates for your loved ones at select destinations.

💡 At Hilton, we believe in investing in our people — because when you grow, we grow.

🧭 Hilton’s Vision, Mission & Values

🌟 Vision

To fill the earth with the light and warmth of hospitality.

💡 Mission

To be the most hospitable company in the world — by creating heartfelt experiences for guests, meaningful opportunities for Team Members, and positive impact in our communities.

❤️ Core Values (HILTON)

Hospitality: We’re passionate about delivering exceptional guest experiences.

Integrity: We do the right thing, all the time.

Leadership: We’re leaders in our industry and our communities.

Teamwork: We work together to make a difference.

Ownership: We’re responsible for our actions and results.

Now: We act with urgency and discipline.

📝 How to Apply

If you are ready to bring your organizational talent, professionalism, and passion for service to Hilton Dubai Palm Jumeirah, we invite you to apply today!

Submit your updated resume through Hilton’s official Careers Portal

APPLY NOW

Apply directly on LinkedIn by selecting “Apply Now.”

Only shortlisted candidates will be contacted for an interview.

⚠️ Important: Hilton never charges a fee during the recruitment process. Please apply only through official Hilton channels.

❓ Frequently Asked Questions (FAQ)

1️⃣ What does a Housekeeping Coordinator do?

A Housekeeping Coordinator manages the daily operations of the housekeeping department, ensuring that guest requests, room assignments, and communication flow efficiently among staff.

2️⃣ Is prior hotel experience necessary?

Yes, previous experience in a hotel housekeeping or administrative role is preferred, although training is provided.

3️⃣ What kind of working hours should I expect?

Full-time shifts may include weekends, evenings, and public holidays, as hospitality is a 24/7 industry.

4️⃣ Does Hilton offer training for this position?

Absolutely. Hilton provides world-class onboarding and continuous learning programs for all Team Members.

5️⃣ Can this role lead to career growth?

Yes! Many senior leaders at Hilton started in entry-level roles like this. Career progression is encouraged and supported across all Hilton properties globally

🌠 Final Thoughts

Joining Hilton Dubai Palm Jumeirah as a Housekeeping Coordinator isn’t just a job — it’s an opportunity to be part of a global family that values excellence, teamwork, and passion.

Here, your work directly contributes to creating memorable stays for guests from around the world. You’ll learn from experienced professionals, gain international exposure, and enjoy a workplace that genuinely cares for your well-being.

👉 Apply now and take the next step in your hospitality career with Hilton — where every stay, and every career, matters.